O’Connor Collision is a member of the C.A.R. Shop Valet as well as an accredited ICBC repair facility. Our employees are routinely upgrading their skills through ICBC accredited courses. The following information is provided to help you with the steps involved and the information needed to report your claim to either ICBC or a private insurance agent. The information below is taken from ICBC’s (How to Make a Claim). Any contradiction, dispute or difference between the contents of this web site and the legislation governing insurance and motor vehicles shall be resolved only by reference to the appropriate Acts or Regulation.

Make an ICBC Claim

• Call Dial-A-Claim at 1-604-520-8222 for Greater Vancouver or 1-800-910-4222 for the toll free line. If you have internet capabilities you can file your claim online at:
  http://www.icbc.com/claims/how_claim/online_report/
  Have your registration papers ready, accident information, police file number and the drivers license numbers of both yourself and the other driver involved. Dial-A-Claim hours: 7:30am to 6:00pm Monday to Friday and 8:00am to noon on Saturdays.
  
  
• Set up an appointment at the claim center if you car is drivable. If you have qualified for the ICBC express repair program, you can call an ICBC Express Valet shop to make an appointment to have your vehicle estimated. If the car is not drivable, ICBC will arrange with you the towing of the vehicle to a shop of your choice.
  
  
• After choosing your shop, you can arrange for alternate transportation.
  
  

Make a Private Insurance Claim

• Call your private insurers claims department. Have your registration and policy numbers, accident information, police file number and the drivers licence numbers of both yourself and the other party(s) involved.
  
  
• Name the collision repair shop of your choice to the telephone agent. At this time the agent will either advise you to have the repair shop of your choice do the estimate and fax or e-mail it to them directly, or they will assign a private appraiser to complete the estimate at your house or the shop you have chosen.
  
  
• Phone your repair shop and advise them that you have made a claim and with which insurance company you deal with.
  
  
  

Note: Most private insurance companies have “preferred” repair shops designated by geographical locations or other reasons. Your private insurance company may require you to have your vehicle estimated at a “preferred” collision facility. As the registered owner of the vehicle you may have your vehicle repaired at any repair facility you choose.